1) ORDER
The hotel only accepts written orders, either by letter or e-mail.
< strong>2) CANCELLATION
Cancellation fees apply only to confirmed written orders (e-mail, letter).
The cancellation fee is calculated from the total amount of the order, not from the amount of the advance payment.
If the guest does not pay the advance according to Article I, paragraph 2.2 properly and/or on time, the accommodation reservation will be canceled after the due date of the advance invoice has expired.< /div>
The guest is entitled to withdraw from the accommodation contract before the day of starting the accommodation, even without giving a reason. The guest is obliged to deliver a written notice of withdrawal from the contract to the accommodation provider. In such a case, the accommodation provider is entitled to charge the guest a cancellation fee, the amount of which will be calculated from the amount of the paid deposit, while the rate of the cancellation fee will be determined as follows: in calendar days) | Cancellation fee rate (in %)30 or more days before the planned start of accommodation | 0% of the reservation price 29 – 14 or more days before the planned arrival at the accommodation | 25% of the reservation price 13 – 8 or more days before the planned arrival at the accommodation | 50% of the reservation price 7 – 1 day/day before the planned arrival at the accommodation | 100% of the reservation price
In the event that the guest does not show up for accommodation, the accommodation provider is entitled to withdraw from the accommodation contract and at the same time is entitled to charge the guest a cancellation fee in the amount of 100% of the reservation price. This does not apply in the event that the customer notifies the accommodation provider in advance, but no later than 7 days before the planned arrival, in writing. The conditions set out in Article 2, paragraph 2.1 of these accommodation regulations shall be used appropriately for the notification form.
